Treasure trove of articles on the Hopper bros. Puritan Gift site, especially on where quality comes from. The book is a very overdue corrective to the "management as empirical science" school. In fact, if anything, it really needs a companion volume that can truly point out that the field of management science is less scientific than homeopathy, and homeopathy at least isn't going to do any harm.
I stand with the FT in my two thumbs up verdict on the book. However, I have a supposition that as yet I can't get round to proving that the real position on management and long run productivity is even more depressing, that is that long run productivity growth is very nearly a constant and that no regime changes it. I'll have another look at the data here.